It is always important to adhere to safety warning labels and trim your wick to 1/4 inch or lower prior to lighting the wick. You can use scissors or a wick trimmer to prevent the flame from growing too large. Also, be sure to remove any debris on the wax's surface prior to lighting.

With all natural waxes, craters and divots are likely to occur indicating the candle's purity. Our wax is composed of a creamy, pure vegetable-based coconut soy blend free from additives (which is much safer to inhale than other waxes). Although it may not be the most aesthetically pleasing every time, trust that absolutely zero toxins have been added. The rustic appearance is to be embraced and does not negatively impact the candle's performance. Read our blog exploring this topic further here.

Our tea lights are available for purchase! Purchasing a tea light sample pack is the perfect way to sample our fragrances and explore all that Caldera Palm has to offer! Currently, a tea light sample is included as a special gift for you with each online order.

Yes. All of our packaging is friendly to our environment down to our starch-based, biodegradable packing peanuts. (Find more information here) Our candle tubes, glass jars and tea light packaging are all reusable and expected to be repurposed by the customer. 👍

Since our candles are skillfully handmade and not factory produced, each of our colorful candles are made in small batches and will have a unique variation.

Phthalates are hormone-altering, man-made chemicals used to soften plastic that also leach into our everyday-use products. They are contaminants found in PVC (polyvinyl chloride), many cosmetics, perfumes, personal care products and plastic packaging/bottles loaded with seriously harmful health effects and carcinogenic properties. Phthalate exposure alone can cause damage to the lungs, liver, kidney, and reproductive system and have been linked as a potential cause of preterm labor. 😳 We stand by our pledge to use only phthalate-free ingredients in our products and spread awareness about these toxic chemicals we are exposed to daily. For more on this, check out our blog: Harmful Toxins Found in Candles.

Each product is crafted with meticulous care and thoroughly inspected prior to packaging and shipping.

A shipping confirmation email is sent once your order is prepared to ship and is on its way. This email also includes the tracking number.

Although returns are not accepted, our customer service will help address any issues or refund inquiries you may have. Under our Commitment to Quality Guarantee, customers have rights! Feel free to contact us at info@calderapalm.com and we will be glad to work with you on resolving any issue.

Currently, we are only selling online but don't worry, our goodies will soon be available at Pop-Up events in the Los Angeles area.